Policies
Privacy Policy
How MOVARA collects, uses and protects personal information.
Draft — requires legal review
This page is a template. Sections marked “To be completed” must be written and the whole page reviewed by qualified Canadian / Nova Scotia legal counsel before it is relied on.Who we are
- MOVARA Mobility Incorporated ("MOVARA") provides passenger transportation in Queens County and on Nova Scotia's South Shore.
- Privacy questions can be sent to info@movaramobility.ca.
To be completed: Name MOVARA's privacy officer and mailing address for privacy requests.
Information we collect
- Booking requests: name, phone, email, pickup and destination, date and time, passengers, luggage, flight numbers, return-trip details, child-seat and accessibility needs, and any notes you provide.
- Contact and quote requests: name, phone, email, and your message.
- Driver interest: name, contact details, location, licence class, years driving, vehicle information, availability and any résumé you upload.
- With every form, we record your consent, when it was given, your IP address and browser type, to protect against misuse and to evidence consent.
- If you accept analytics cookies, Google Analytics and Meta Pixel may collect information about how you use the website. If you decline, they are not loaded.
How we use it
- To arrange and confirm your trip, contact you about it, and respond to your enquiries.
- To review expressions of interest from prospective drivers.
- To send you emails about your request. We do not send marketing emails from these forms.
To be completed: Confirm purposes, and whether any secondary purposes (e.g. service improvement, marketing with consent) apply.
Sharing and service providers
- We use service providers to operate the website and send email (for example, our hosting provider and SendGrid for email delivery). They process information on our behalf.
- We do not sell personal information.
To be completed: List providers and where data is stored or processed (including any processing outside Canada).
Retention
To be completed: Set retention periods for booking records, enquiries, driver applications and résumés.
Your rights
To be completed: Explain access, correction and withdrawal of consent under PIPEDA, and how to make a request.
Security
- Driver résumés are stored outside any public location and can only be accessed by authorised MOVARA staff.
To be completed: Describe safeguards appropriate to the information held.
Changes to this policy
To be completed: State how updates will be communicated and the effective date.